Troubleshooting

Occasionally things don't work as anticipated. Because all Genelec active monitors are complete systems made up of electronics as well as drivers it makes sense to do a little trouble-shooting before calling and simply saying "my loudspeaker is broken".

Below is a list of possible problems along with some associated causes as well as suggested solutions. When in doubt, of course, call us first.

Problem	Possible Cause	Solution
Unit does not turn on	AC cable not properly seated	Check AC connection
Unit turns ON, No Audio	Possible faulty audio cable going to loudspeaker	Check input by connecting a different cable from source
Audio distorts at any Volume Setting	AC Voltage set to 230 V	Change voltage setting to 110 V
Audio distorts at high SPL's	You're playing it too loud!	Turn it down
Audio sounds thin	Mis-wired interconnect cable RCA or ¼" tip/Sleeve connector	Pin 2 of XLR is + of RCA, ¼" Pin 1 of XLR is - of RCA, ¼" Pin 3 of XLR is - of RCA,¼"
DISCONNECT POWER CABLE AND CONTACT Genelec Service Department  BEFORE ATTEMPTING THE STEPS BELOW!
No sound from woofer	Possible bad woofer or connection to woofer, DIP Switch Bass MUTE On	Swap woofer out with known good woofer from another unit
No sound from tweeter	Possible bad tweeter or connection to tweeter, DIP Switch Treble MUTE On	Swap tweeter out with known good tweeter from another unit
No sound from woofer or tweeter	Possible bad amp or connection from amp	Swap amp out with known good amp from another unit, check cable connection to PCB